Oklahoma, www.OK.gov - Forms and Payment Application Oklahoma Board of Nursing
Skip Nav













 
The Board of Nursing FAQ

License Renewal

1. How can I find out my license number if I don't have it?
2. What if I have a current license and the system is not pulling up my information or saying that I don't exist?
3. How long does it take the system to update and show that I renewed my license?
4. What is a PIN?
5. How do I get my PIN?
6. What if I don't have an email address to retrieve a PIN?
7. When I go to change my address, it says that I have to renew my license now. What does that mean?
8. What do I do if it says "not tax compliant" when trying to renew my license?
9. What if I can't remember the answers to my security questions to renew my license or change my address?
10. Do I have to renew my APN when I renew my RN license?
11. How can I find out when my license will expire?
12. Is my information secure when renewing my license online?
13. Is my information given out to a third party
14. I have an active license but want to change it to inactive. What do I do?
15. What do I do if I have renewed my license online but have not received a hard copy yet?
16. I didn't print off a copy of my receipt when I renewed my license online, but I need to print one now. How can I get one?
17. How can I renew my license if I do not want to renew it online or do not have a computer?
18. How can I renew my license if I do not have a credit card or bank account?
19. I am an Advanced Practice Nurse with prescriptive authority recognition. What do I need to submit to the Board to renew my prescriptive authority?
20. What happens if I have had criminal charges, had disciplinary action on another nursing or health-related license or certificate, or have been judicially declared mentally incompetent, and I haven't previously reported this to the Board?
21. What documents do I need to have when I renew?
22. When should I renew my license?
23. Who is not eligible to renew online?
24. Who can use the online license renewal?
25. What are the accepted methods of payment for renewing my license online?

License Verification

26. How can I get verification of my current license sent to me, to my employer or to another state's nursing board?
27. How do I find out if an employee renewed his or her license?
28. How do I find out if a license is active, inactive or lapsed?
29. I am trying to use the "License Verification" link to look up or verify a nurse, but it is not pulling up the correct information, or is saying the individual does not exist. Why is that?
30. How can I verify to my employer that I submitted my renewal prior to my expiration date?

Board of Nursing General Information

31. How do I become a nurse in the State of Oklahoma?
32. How do I find out if there are any disciplinary actions taken against a nurse?
33. What should I do if I need to change my name on my license?
34. I misplaced or lost my nursing license. How can I request a duplicate one?
35. How can I find out the status of my application?
36. My license is inactive. How do I change it back to active?
37. My license has lapsed. How do I reinstate it?
38. Who do I contact if I have a general question about my license that does not have to do with the Web site?
39. Does the Board of Nursing have an 800 number or a toll-free number?
40. What do I need to do if I need to change my Social Security Number on file with the Board of Nursing?
41. What do I need to do if I need to correct my birth date on file with the Board of Nursing?
42. I just took my nursing licensure examination. How do I find out if I passed?
43. My license is inactive or lapsed but I would like to change my address on file with the Board. How do I do this?

Technical Problems

44. What if I am putting in my license number and it tells me to only put in numeric characters?
45. What if I get an error message when requesting my PIN?
46. What if after I click on "Answer Security Questions," the page goes blank?
47. What if I am getting an error message when I enter my phone number?
48. What if I am getting an error message when I am entering my payment information?
49. Who do I contact if I am having trouble renewing my license online?
50. I requested my PIN through the Web site but I haven't received it yet in my email inbox. What do I do?


License Renewal

1. How can I find out my license number if I don't have it?

Click on the link to "License Verification" on our Web site. If you enter your first and last name, you will be able to check the last five digits of your license number. If you are still not able to find your license number, please contact the Board of Nursing at (405) 962-1800.

2. What if I have a current license and the system is not pulling up my information or saying I don't exist?

Make sure that you are only entering the last five numerical characters of your license. If you want to verify that you are typing in the correct license number, use the link "License Verification" on our Web site. If you continue to have problems, please contact the Board of Nursing at (405) 962-1800.

3. How long does it take the system to update and show that I renewed my license?

Generally, the online renewal is processed the next business day. The renewed license will then be reflected on the Web site the following day after processing. However, there are occasional computer problems that may delay the download of data to or from the Web site. Therefore, we recommend that you print the confirmation of submission of your license renewal when you renew. If the renewed license cannot be verified on the Web site within three to four business days, you may call the Board office at (405) 962-1800.

Please note that further review and additional documentation may be required in some cases, which may delay the processing of the renewal and subsequent ability to verify the renewal within three to four business days. For more information, please contact the Board of Nursing at (405) 962-1800.

4. What is a PIN?

A PIN or Personal Identification Number is a "password" that the Board of Nursing automatically assigns all nurses who have a nursing license in the database. This is a number that the system randomly assigns each license. When you receive this number, put it in a safe place. You will always have the same PIN for the same license number. If you need to retrieve your PIN, please request it using this link: https://www.ok.gov/nursing/renewal/retreive_pin.php. If you are still having trouble retrieving your PIN, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0. in the Oklahoma City metro area or toll-free at (800) 955-3468.

5. How do I get my PIN?

The Board of Nursing sends out a renewal reminder letter before your license expires each time. Your PIN and with your license number are contained in the letter. If you do not receive a letter or you have misplaced your PIN, you can request your PIN through the Web site via this link:https://www.ok.gov/nursing/renewal/retreive_pin.php. If you have requested your PIN through that link and have still not received it, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

6. What if I don't have an email address to retrieve a PIN?

You must have an email address to retrieve your PIN online. If you don't have an email address, you may contact the Board office to request that your PIN be mailed to you. If you request that the PIN be mailed, you will need to ensure that sufficient time is available for you to receive the PIN and renew before your license expires - we recommend that you allow at least one month prior to your expiration date. If you do not have your PIN, do not have an email address and less than one month remains before the expiration date of your license, you may come to the Board office to obtain your PIN, after showing a photo ID with a signature (such as a driver's license).

7. When I go to change my address, it says that I have to renew my license now. What does that mean?

During the time you are eligible to renew your license, you may only change your address at the time the license is renewed. You are eligible to renew your license beginning three months before the expiration date of the license; therefore, during that three-month time span, you may not change your address online unless you are renewing or have already renewed your license. For more information, please contact the Board of Nursing at (405) 962-1800.

8. What do I do if it says "not tax compliant" when trying to renew my license?

State income tax laws require an individual to be in compliance with Oklahoma income tax laws in order to renew a license (68 O. S. 238. 1). If you are not in compliance with state income tax laws, you may not renew your Oklahoma nursing license, AUA certificate or advanced practice/prescriptive authority recognition. The Oklahoma Tax Commission (OTC) provides notification to nurses not in compliance, using the address on file at the Board office at the time of review. Contact OTC at (405) 522-6800 or 1-800-522-8165 for questions about your tax status. The Board cannot allow those listed as OTC non-compliant to renew their licenses until email confirmation of the change in status to compliant is received from the OTC at the Board of Nursing. For more information, please contact the Board of Nursing at (405) 962-1800.

9. What if I can't remember the answers to my security questions to renew my license or change my address?

If you can't remember your security answers or you are getting an error message when you believe the answers that you are inputting are correct, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

10. Do I have to renew my APN when I renew my RN license?

If you intend to renew your APN recognition and, if applicable, your prescriptive authority recognition, you should renew them at the same time as your RN license (providing you have maintained your advanced practice current national certification status and have successfully completed the required number of prescriptive authority advanced pharmacology contact hours applicable to your scope of practice). If you indicate that you do not wish to renew your APN and/or prescriptive authority, your license renewal will be placed on hold until after the expiration date, in order to ensure that your new license card accurately reflects your status. For more information, please contact the Board of Nursing at (405) 962-1800.

11. How can I find out when my license will expire?

Check your pocket license card or our online license verification system for the expiration date of your license, or click here to verify online. For more information, please contact the Board of Nursing at (405) 962-1800.

12. Is my information secure when renewing my license online?

Citizens are not asked to routinely provide personal information to visit Oklahoma Web sites or to download information. Government agencies may request personally identifiable information from you in order to provide requested specialized services, but such information is handled as it would be on an in-person visit to a government office. Access to personally identifiable information in public records at state and local levels of government in Oklahoma is controlled by Oklahoma law. Information that is generally available under Oklahoma law may be posted for electronic access through OK.gov.

The IP (Internet Protocol) numbers of computers (servers) used to visit OK.gov sites are noted as part of our statistical analysis on use of our Web sites so we may better design services and improve access to them. However, the site does not attempt to gain personally identifiable information on individual users and associate them with IP addresses. For more information regarding this, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

13. Is my information given out to a third party?

Email addresses obtained as a result of a request to the state site will not be sold or given to private companies for marketing purposes. The information collected is subject to the access and confidentiality provisions of Oklahoma code and federal law. Email or other information requests sent to the state Web site may be maintained in order to respond to the request, forward that request to the appropriate agency, communicate updates to the state page that may be of interest to citizens, or to provide the OK.gov Web designers with valuable customer feedback to assist in improving the site.

For more information regarding site security, please contact OK.gov's Customer Service at (405) 524-3468 ext. 2 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

14. I have an active license but want to change it to inactive. What do I do?

Click on the link to "Forms/Applications" on our Web site. You may download the form for "Inactive Status Application." It must be submitted with the appropriate fee prior to the expiration date of your license. Your request to go inactive will be processed within 14 calendar days of receipt in the office. Please be aware that continuing qualifications for practice must be met to return your license to active status. For more information, please contact the Board of Nursing at (405) 962-1800.

15. What do I do if I have renewed my license online but have not received a hard copy yet?

Your license card should arrive within two to four weeks of submission of your renewal. If you do not receive it by that time, please call the Board office: (405) 962-1800. In some cases, the license renewal is placed on hold pending receipt of additional information. This occurs if you report an arrest, disciplinary action or judicial declaration of mental incompetence at the time of renewal. In addition, nurses with prescriptive authority recognition must submit additional information in order for the license and recognition to be renewed. Please see the renewal reminder letter or the online renewal information for the information that must be submitted.

16. I didn't print a copy of my receipt when I renewed my license online but I need to print one now. How can I get one?

If you input an email address while renewing your license online, the system will email you a copy once you have finished the online renewal. You can also login to the renewal system after you have renewed your license online and it will allow you to print a copy of the receipt up until three months before your license is set to expire again. So technically, your receipt is available for reprint after your renewal for approximately 1 year and 9 months. If you have any questions regarding this, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

17. How can I renew my license if I do not want to renew it online or do not have a computer?

You may request that a hard-copy renewal form be mailed to you by submitting a letter of request and a self-addressed, stamped envelope to the Oklahoma Board of Nursing. This letter of request and self-addressed, stamped envelope must be received in the Board office at least one month before your expiration date; otherwise, you must renew online.

18. How can I renew my license if I do not have a credit card or bank account?

You may request that a hard-copy renewal form be mailed to you by submitting a letter of request and a self-addressed, stamped envelope to the Oklahoma Board of Nursing. This letter of request and self-addressed, stamped envelope must be received in the Board office at least one month before your expiration date; otherwise, you must renew online. After you receive the hard-copy renewal form, you may send the completed form to the Board office with a cashier's check or money order, if you do not have a checking account.

19. I am an Advanced Practice Nurse with prescriptive authority recognition. What do I need to submit to the Board to renew my prescriptive authority?

If you are renewing your prescriptive authority, you will need to enter the total number of contact hours or academic credit hours earned in the two years prior to the effective date of application for renewal of prescriptive authority. If you are an CNP, CNM or CNS, a minimum of 15 contact hours or one academic credit hour is required for renewal. This continuing education or academic credit must be directly related to pharmacotherapeutics, clinical application and use of pharmacological agents in the prevention of illness, and in the restoration and maintenance of health, in a program beyond basic registered nurse preparation, applicable to your scope of practice. If you are a CRNA, a minimum of eight units of continuing education in advanced pharmacology relating to the administration of anesthesia, as recognized by the Council on Certification of Nurse Anesthetists or the Council on Recertification of Nurse Anesthetists is required. If you have been granted initial prescriptive authority within the 24 months prior to your license expiration date, please include all hours earned during the renewal period, including hours submitted and approved for your initial prescriptive authority. If your record is selected for audit, you will be notified and will be required to submit:

  • Course title(s)
  • Objectives
  • Outline of Content
  • Certificate of completion with your name, date, and number of contact hours obtained, or official transcript

In addition, each CNP, CNM, and CNS with prescriptive authority must submit a new Agreement for Physicians Supervising Prescriptive Authority for each supervising physician by the expiration date of the license and recognition. This form is available from the Board's Web site.

If you have been granted initial prescriptive authority within 90 days prior to your expiration date, you will not need to submit new supervising physician agreements at the time of renewal.

If you have had any change in your supervising physicians, you are required to submit notification to the Board office within 30 days of the change. You may download the Change in Supervising Physicians form from the Board's Web site

For more information regarding this, please contact the Board of Nursing at (405) 962-1800.

20. What happens if I have had criminal charges, had disciplinary action on another nursing or health-related license or certificate or have been judicially declared mentally incompetent, and I haven't previously reported this to the Board?

If you have had criminal charges, had disciplinary action on another nursing or health-related license or certificate or have been judicially declared mentally incompetent and not previously reported this the Oklahoma Board of Nursing, you may submit your renewal online. However, before your renewal can be processed, you must submit the following to the Board office no later than the expiration date of your license, certificate, or recognition:

  • A signed and dated letter describing the date and location of the incident, the circumstances and outcome; and
  • A certified copy of the Information Sheet, Charges, Judgment and Sentence if you have been arrested or had criminal charges brought against you; or
  • A certified copy of the Board Order if you have had disciplinary action on another nursing or health-related license or certificate; or
  • A certified copy of the Court Order if you have been judicially declared incompetent.
If the letter of description and the court or board documents are not submitted to the Board office by the expiration date, your license will lapse.

For more information regarding this, please contact the Board of Nursing at (405) 962-1800.

21. What documents do I need to have when I renew?

When you log on to renew your license, please have available your renewal reminder letter. In addition, you will need to refer to your credit card (MasterCard or Visa) or bank account information. If using a credit card number, you will also need the security code shown on your card. If using a checking/savings account, you will also need the routing number shown on your check.

22. When should I renew my license?

Your nursing license must be renewed every two years by the end of your birth month. Registered Nurses renew in even years and Licensed Practical Nurses renew in odd years. You may renew up to three months before your license expires (for example, you can renew as early as April 1 if your license expires on June 30).

A renewal reminder letter will be sent to you approximately three months before your expiration date. Occasionally, a nurse may not receive his/her renewal reminder letter, due to misdirected mail or failure to change his/her address with the Board office. If you do not receive your renewal reminder letter, you are still responsible for submitting the renewal prior to your expiration date.

We recommend that you complete and submit your renewal as soon as you receive the renewal reminder letter. Do not wait until your expiration date! The Board will hold you accountable for submitting your renewal in a timely manner.

For more information regarding this, please contact the Board of Nursing at (405) 962-1800.

23. Who is not eligible to renew online?

There are some cases where individuals are not eligible to use the online licensure renewal process. Do not proceed online if: your licensure is inactive, lapsed, suspended or revoked, or if you have been notified by the Oklahoma Tax Commission that you are not compliant with state income tax and have not resolved this with the Oklahoma Tax Commission. For more information regarding this, please contact the Board of Nursing at (405) 962-1800. Currently, Advanced Unlicensed Assistants may not renew online. Instead, they will receive a hard-copy renewal form in the mail.

24. Who can use the online license renewal?

  • RN's and LPN's with a current, active license
  • Advanced Practice Nurses (CNP's, CNM's, CNS's, CRNA's)
  • Prescriptive Authority (CNP's, CNM's, CNS's, CRNA's)
For more information regarding this, please contact the Board of Nursing at (405) 962-1800.

25. What are the accepted methods of payment for renewing my license online?

You can pay for your license renewal online using an electronic check (electronic funds transfer from checking or savings account) or credit card (MasterCard or Visa). For more information, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

License Verification

26. How can I get verification of my current license sent to me, my employer or another state's board of nursing?

To obtain a written verification of licensure for yourself, your employer or another state's board of nursing, please click on "Written Verification of Licensure" under "Forms/Applications" on our Web site and print the form. Submit the Request for Written Verification of Licensure with the $10.00 fee for non-certified or the $40.00 fee for certified (required for verification to another state board of nursing) and the verification will be sent to the address indicated on the form within 14 calendar days. For more information, please review the instructions provided on the form.

27. How do I find out if an employee renewed his or her license?

You may verify licensure status on our Web site under "License Verification." Online licensure verification is considered primary source verification (see the guideline Licensure Verification and Photocopying of Nursing Licenses posted on the Board's Web site). You may also request that employees provide copies of their renewal confirmations that can be printed when the online renewal is completed. The employees' license cards will arrive in the mail in approximately two to four weeks.

28. How do I find out if a license is active, inactive or lapsed?

Click on the link to "License Verification" on our Web site. You may enter either a name or license number to verify the licensure status. Remember, you can search by as little information as possible and do not need to fill all of the search boxes.

29. I am trying to use the "License Verification" link to look up or verify a nurse, but it is not pulling up the correct information or is saying he or she doesn't exist. Why is that?

When looking up or verifying a license online, you do not have to fill out all of the search boxes. Try entering just a license number or a last name with a first initial. Sometimes the spelling may not match or you may have a wrong license number that you are searching for and that will come back with a blank result page saying that no matches can be found. If you have tried this and are still not getting the correct information to pull up, please call the Board of Nursing at (405) 962-1800.

30. How can I verify to my employer that I submitted my renewal prior to my expiration date?

Upon completion of the online renewal process, you will receive a confirmation receipt to print for your records. This confirmation receipt will service as verification you submitted your licensure renewal online.

You should confirm the processing of your licensure renewal online in approximately two business days at: http://www.ok.gov/nursing/verify/. You may expect to receive your pocket license card within three weeks. Online licensure verification is considered primary source verification. For more information regarding this, please contact the Board of Nursing at (405) 962-1800.

General Information

31. I would like to become a nurse in the State of Oklahoma, how do I do that?
Upon successful completion of a Board approved nursing program, you must complete and submit an application for licensure by examination, an official school transcript and OSBI Report for Board review. Applicants may be licensed in Oklahoma upon passing the Registered Nurse NCLEX examination or the Practical Nurse NCLEX exam. For more information, please review the application instructions under "Forms/Applications" on our Web site.

32. How do I find out if there are any disciplinary actions taken against a nurse?

You may submit a request for written verification of licensure. Please click on "Written Verification of Licensure" under "Forms/Applications" on our Web site and print the form. Submit the Request for Written Verification of Licensure with the $10. 00 fee and the verification will be sent to you within 14 calendar days. The written verification of licensure identifies whether disciplinary action has ever been taken on the nursing license in Oklahoma. In addition, you may request copies of the complaint and Board order on this form.

33. What do I need to do if I need to change my name on my license?

Click on the link to "Forms/Applications" on our Web site. You may download the form for "Name Change." It must be submitted with the appropriate fee and certified evidence to verify legal change of name. Your request for a name change will be processed within 14 calendar days of receipt in the office. Please note, if you wish your new name to be printed on your license card following renewal of your license, you must submit the request for name change at least two weeks in advance of completing your online renewal. For more information, please contact the Board of Nursing at (405) 962-1800.

34. I misplaced or lost my nursing license, how can I request a duplicate one?

Click on the link to "Forms/Applications" on our Web site. You may download the form for "Duplicate Pocket License Card" and submit it with the appropriate fee. Your request for a duplicate pocket license card will be processed within 14 calendar days of receipt in the office. For more information, please contact the Board of Nursing at (405) 962-1800.

35. How can I find out the status of my application?

You will generally be able to verify that your license has been renewed by verifying your license online at least two business days after you renewed the license. Your license card should arrive within two to four weeks of your renewal. If you are not able to verify online that your license is renewed after one week, please call the Board office at (405) 962-1800. In some cases, the license renewal is placed on hold pending receipt of additional information. This occurs if you report an arrest, disciplinary action or judicial declaration of mental incompetence at the time of renewal. In addition, nurses with prescriptive authority recognition must submit additional information in order for the license and recognition to be renewed and in some cases, are selected for prescriptive authority audit. Please see the renewal reminder letter or the online renewal information for the information that must be submitted.

36. My license is inactive. How do I change it back to active?

Click on the link to "Forms/Applications" on our Web site. You may download the form for "Return to Active of License." It must be submitted with the appropriate fee. Your request to return your license to active status will be processed within 14 calendar days upon receipt of a complete application (all required supporting documentation must be submitted with the application in order for it to be complete) in the office; however, some applications may require further review, which could delay the processing time. Please be aware that continuing qualifications for practice must be met to return your license to active status. For further information, see the application instructions. If you still have questions, please contact the Board of Nursing at (405) 962-1800.

37. My license has lapsed. How do I reinstate it?

Click on the link to "Forms/Applications" on our Web site. You may download the form for "Application for Reinstatement of License."

It must be submitted with the appropriate fee. Your request to reinstate your license will be processed within 14 calendar days upon receipt of a complete application (all required supporting documentation must be submitted with the application in order for it to be complete) in the office; however, some applications may require further review, which could delay the processing time. Please be aware that continuing qualifications for practice must be met to return your license to active status. For further information, see the application instructions. If you have any further questions, please contact the Board of Nursing at (405) 962-1800.

38. Who do I contact if I have a general question about my license that does not have to do with the Web site?

You may call the Oklahoma Board of Nursing at (405) 962-1800. Please tell the receptionist the nature of your question so that he or she can refer you to the right person. You may also submit your question by mail to:

2915 N. Classen Blvd.
Suite 524
Oklahoma City, OK 73106

39. Does the Board of Nursing have an 800 number or a toll-free number?

No, the Board of Nursing does not have an 800 number or a toll-free number. You can call the board at (405) 962-1800 or email the office directly at obnwebmaster@nursing.state.ok.us. OK.gov cannot transfer calls directly to the Board of Nursing.

40. What do I need to do if I need to change my Social Security Number on file with the Board of Nursing?

You may submit the written request to the Board of Nursing. Please click on "Request for Social Security Number Change/Correction" under "Forms/Applications" on our Web site and print the form. For more information, please contact the Board of Nursing at (405) 962-1800.

41. What do I need to do if I need to correct my birth date on file with the Board of Nursing?

You would need to contact the Board of Nursing at (405) 962-1800.

42. I just took my nursing licensure examination. How do I find out if I passed?

You will receive your results in the mail in approximately one week. You may obtain unofficial results of your examination by calling the NCLEX Quick Results line at 1-900-776-2539. Please be aware that the charge for this call is $9.95. In order to obtain your results from the NCLEX Quick Results line, you must have your Authorization to Test form. For more information, please contact the Board of Nursing at (405) 962-1800.

43. My license is inactive or lapsed but I would like to change my address on file with the Board. How do I do this?

The Oklahoma Board of Nursing only maintains current addresses for nurses with current licenses or licensure applicants. Please reinstate or reactivate your license prior to changing your address. If you have any further questions, please contact the Board of Nursing at (405) 962-1800.

Technical Problems

44. What if I am putting in my license number and it tells me to only put in numeric characters?

Make sure that you are only entering the last 5 numerical characters of your license and leaving off the "R" or "L" in front of your license number. If you want to verify that you are typing in the correct license number, use the link "License Verification" on our Web site. If you continue to have problems, please contact the Board of Nursing at (405) 962-1800.

If you have never logged into the system before to renew your license or change your address, you will see a screen that asks you to type in the last four digits of your social security number and then your birth date. If you enter the information, click on submit, and the page reloads showing an error message in red text at the top, please make the necessary changes that it states. For example, it may inform you that your birth date is in the wrong format and needs to be entered as MM/DD/YYYY. Once the correction has been made, click on the submit button again to have the system send you your PIN via email. When you have successfully submitted the request, you will get a confirmation screen.

If you have logged into the system before to renew your license or change your address, you will see a screen that asks you to type in the two answers to your security questions. When you login to the system for the very first time, it will prompt you to select two security questions that will be easy for you to remember and then to answer them. When requesting your PIN after you have logged into the system before, it will prompt you to answer your two security questions in order for the system to email you your PIN. Remember, your answers must exactly match what you initially input, including any capital letters. If while answering your questions, you get an error message saying they do not match, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

45. What if I get an error message when requesting my PIN?

Verify that the information that you are typing in is correct and in the correct format. After you enter your license number and an email address, you will see one of two screens.

If you have never logged into the system before to renew your license or change your address, you will see a screen that asks you to type in the last four digits of your Social Security number and then your birth date. If you enter the information, click on submit, and the page reloads showing an error message in red text at the top, please make the necessary changes that it states. For example, it may inform you that your birth date is in the wrong format and needs to be entered as MM/DD/YYYY. Once the correction has been made, click on the submit button again to have the system send you your PIN via email. When you have successfully submitted the request, you will get a confirmation screen.

If you have logged into the system before to renew your license or change your address, you will see a screen that asks you to type in the two answers to your security questions. When you login to the system for the very first time, it will prompt you to select two security questions that will be easy for you to remember and then to answer them. When requesting your PIN after you have logged into the system before, it will prompt you to answer your two security questions in order for the system to email you your PIN. Remember, your answers must exactly match what you initially input. If while answering your questions, you get an error message saying they do not match, please contact OK.gov's Customer Service at (405) 524-3468 in the Oklahoma City metro area or toll-free at (800) 955-3468.

46. What if after I click on "Answer Security Questions" the page goes blank?

If the page goes blank, it means that you do not have "cookies" enabled on your computer. To change this setting, please visit the Control Panel for your computer, and then click on the Internet Settings to update and accept cookies. If you are experiencing this technical issue and are unable to locate where to make these changes at, try using another computer at a different location or contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

47. What if I am getting an error message when I enter my phone number?

When entering a phone number, please make sure that you are entering the information in the exact format that is mentioned in the example to the right of the telephone number input box including dashes. If you are still getting an error message after checking or changing the format, please contact OK.gov's Customer Service (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

48. What if I am getting an error message when I am entering my payment information?

When entering personal information including billing address and banking or credit card information, make sure to pay attention to the examples provided next to the input boxes in order to ensure the information you are entering is correct. If you click on submit, and the same page appears, look for a red text error message at the top of the page to see what information you need to correct. Different error messages mean different things, so if the error message you receive lists something else other than wrong information entered or you need additional assistance, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

49. Who do I contact if I am having trouble renewing my license online?

If you are having technical problems or have technical questions regarding the online renewal system, pleaser contact OK.gov's Customer Service at (405) 524-3468 ext. 2 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.

50. I requested my PIN through the Web site but I haven't received it yet in my email inbox. What do I do?

Once you request your PIN through the online renewal system, an email is immediately auto-generated and sent to the email address that you provided after verifying your correct information. If you have not received the email within an hour, please check your Junk/Bulk/Spam folder to see if the email is located there. If the email is not there, check the settings on your Junk/Bulk/Spam folder to ensure that your email inbox settings are allowing those messages to be delivered to you. You can also try adding the email address donotreply@www.ok.gov to your safe list of those people from you will accept emails. If, after you initially request the email, you notice that you need to make any of those changes to your settings, you must request the email be sent again through the system. If you are still not receiving the email, please contact OK.gov's Customer Service at (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 ext. 0.